Project Delivery
We help membership organisations deliver CRM, website, and member portal projects leveraging our MemEx platform. Whether you need the full platform or selected components, we provide the structure, governance, and technical expertise to move from strategy to successful delivery.
Delivering Membership Transformation
Membership organisations are complex. A successful digital project needs to support members, staff, data, content, payments, renewals, events, CPD, committees and reporting — often across multiple systems.
Wattle helps bring those moving parts together. Using MemEx as the delivery foundation, we design and build platforms that improve member experience, streamline operational processes and give your organisation better control of its data.
We start by understanding your organisation, members, systems and processes.
Through workshops, journey mapping and requirements definition, we create a clear blueprint for your MemEx platform. This includes the CRM model, website structure, member portal journeys, integrations and data requirements.
Our design team also shapes the user experience for key member journeys, using wireframes and interface designs to make the solution clear before build begins.
We configure, develop and integrate your MemEx platform through structured delivery sprints.
This can include member journeys, integrations, payment processes, data migration and reporting. Your team is involved throughout through regular demonstrations, testing, training and guided User Acceptance Testing.
The result is a platform ready to support your members and internal teams from launch.
Go-live is not the end of the journey.
Once your platform is live, we help keep it secure, supported and improving. Through ongoing support, maintenance and continuous improvement, we help your CRM, website and member portal evolve as your organisation, members and priorities change.
Project Phasing
Phase 1 - Discovery & Design
We work with your stakeholders to define requirements, map user journeys and identify opportunities, creating a clear blueprint for your MemEx platform. Our designers then develop intuitive, brand-aligned interfaces using wireframes and high-definition designs. A component-based approach ensures your website and member portal remain flexible, scalable and easy to manage.
Phase 2 - Build
Using fortnightly sprints, we configure and integrate the MemEx platform around your agreed requirements. We migrate and validate your data, complete rigorous quality assurance and guide your team through training and User Acceptance Testing. The result is a robust, scalable platform ready for launch.
Phase 3 - Maintain & Evolve
Maintain provides a flexible monthly allocation for support, maintenance, technical guidance and ongoing smaller changes, keeping your MemEx platform stable and effective. Evolve adds structured continuous improvement through regular planning, governance and delivery cycles. We manage an agreed roadmap of enhancements, helping your platform develop in step with your organisation and its members.
